Terms & Conditions

1. Introduction

Welcome to Flow Roll Apparel's website. By accessing or using our website, services, or purchasing our products, you agree to be bound by these Terms and Conditions ("Terms"). These Terms outline the rules and regulations for the use of Flow Roll Apparel's website, located at www.flowrollapparel.co.uk. Please read these Terms carefully before using our Website. If you do not agree with these Terms, you should not use our Website.

These Terms and Conditions apply to all visitors, users, and others who access or use our Website. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

2. Orders and Payment

Order Acceptance

Order Confirmation: When you place an order on our website, you will receive an email confirmation. This email is only an acknowledgement that we have received your order and does not constitute acceptance of your order.
Right to Refuse: Flow Roll Apparel reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or an error in your order.

Payment Methods:

Accepted Payments: We accept a variety of payment methods including major credit cards (Visa, MasterCard), and PayPal. All payments must be made in £ (GBP).
Payment Timing: Payment is due at the time of order. Orders will not be processed until payment has been received in full.
Billing Information: By providing a payment method, you represent and warrant that you are authorized to use the payment method and that you authorize us to charge the total order amount to the payment method. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled.

Pricing

Currency: All prices listed on our website are in £ (GBP) and are subject to change without notice.
Taxes and Duties: Prices do not include applicable taxes, customs duties, or shipping costs. These additional charges will be calculated and added at checkout.
Pricing Errors: Despite our best efforts, pricing errors may occur. If an item’s correct price is higher than the price listed, we may either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Order Changes and Cancellations

Modifying Orders: If you need to change or cancel your order, please contact us immediately at support@flowrollapparel.co.uk. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
Out-of-Stock Items: If an item you ordered is out of stock, we will notify you as soon as possible. You may choose to wait for the item to be restocked, select an alternative item, or cancel your order.

Fraud Prevention

Order Verification: We may require additional verification or information before accepting any order. This is to ensure the security of your payment information and to prevent fraud.
Fraudulent Orders: Any fraudulent activity will be reported to the appropriate authorities, and Flow Roll Apparel reserves the right to refuse or cancel any orders suspected of fraud.
By placing an order on our website, you agree to these terms and conditions regarding orders and payment.

3. Shipping and Delivery

Shipping Options

Shipping Methods: We offer Royal Mail Tracked 24-hour shipping and 48-hour shipping only.
Shipping Costs: Shipping costs are a flat rate. These costs will be provided at checkout.

Shipping Times

Processing Time: Orders are typically processed within 2 business days. Please note that processing times may be longer during peak periods or sales events.
Delivery Time: Delivery times vary based on the shipping method chosen and the delivery location. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates.

International Shipping

We do not offer international shipping. Shipping is only available to England, Scotland, Wales and Northern Ireland.
Contact our customer service team to enquire whether international shipping can be arranged.
Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the shipping costs. Please check with your local customs office for more information.

Order Tracking

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the link provided in the email.
Tracking Updates: It may take up to 24 hours for tracking information to be updated by the carrier. If you have any questions about your shipment, please contact us at support@flowrollapparel.co.uk.

Delivery Issues

Incorrect Address: Please ensure that your shipping address is correct when placing your order. Flow Roll Apparel is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please contact us immediately. We will work with the carrier to resolve the issue. However, Flow Roll Apparel is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
Delivery Delays: We are not responsible for delays caused by the carrier or customs clearance. If your package is significantly delayed, please contact us, and we will do our best to assist you.

By placing an order on our website, you agree to these terms and conditions regarding shipping and delivery.

4. Returns and Exchanges

Return Policy

Eligibility: We accept returns of unworn, unwashed, and undamaged items with the original tags still attached. Items must be returned within 14 days of the delivery date to be eligible for a refund or exchange.
Condition: Returned items must be in their original condition. Items that do not meet these criteria will not be accepted and may be returned to the customer at their expense.

Return Process

Initiating a Return: To initiate a return, please contact our customer service team at support@flowrollapparel.co.uk with your order number and reason for return. Our team will provide you with instructions, including an address.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received. Flow Roll Apparel is not responsible for lost or damaged returns.

Refunds

Processing Time: Refunds will be processed within 7 business days of receiving the returned item. You will receive a confirmation email once your refund has been processed.
Original Payment Method: Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a shipping error or defective item.

Exchanges

Exchange Eligibility: To exchange an item, the original item must be eligible for return as outlined above. Exchanges are subject to product availability.
Exchange Process: To exchange an item, please follow the return process above and indicate that you would like an exchange. Once we receive your returned item, we will process the exchange and ship the new item to you.
Exchange Shipping: Customers are responsible for shipping costs associated with returning the original item and for the shipping costs of the new item.

Defective or Incorrect Items

Reporting Issues: If you receive a defective or incorrect item, please contact us immediately at support@flowrollapparel.co.uk with your order number and a description. Please include photos if possible.
Resolution: For defective or incorrect items, Flow Roll Apparel will provide a prepaid return label and will ship a replacement item at no additional cost, or issue a full refund, including original shipping costs.

By placing an order on our website, you agree to these terms and conditions regarding returns and exchanges.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Flow Roll Apparel or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

6. User Accounts

Account Creation: You may create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
Account Termination: We reserve the right to terminate accounts, refuse service, or cancel orders at our discretion.

7. Privacy

We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Flow Roll Apparel shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, services, or products.

9. Governing Law

These Terms and any disputes arising out of or related to these Terms shall be governed by and construed under the laws of [Your Country/State], without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services after any changes constitutes acceptance of the new Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us via email. Our email address is support@flowrollapparel.co.uk.